Privacy Policy – Ezvella

At Ezvella, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us. By using our services, you agree to the practices described below.

Information We Collect

When you place an order or contact us, we may collect:

Your name
Phone number
Email address
Delivery address
Payment details (for refunds or exchanges, but we do not store sensitive financial data)

We collect this information only to process your order and provide you with a smooth shopping experience.

How We Use Your Information

We use your personal data for:

Processing and delivering your orders
Contacting you about your order status or support requests
Handling returns, refunds, or exchanges
Sending important updates related to your purchase
Improving our services and customer support

We do not sell, rent, or share your information with any third party for marketing purposes.

Cash on Delivery & Payment Security

Since Ezvella offers Cash on Delivery, your payment information is safe with you. In case of refunds (for returned products), we may ask for your preferred payment details (such as bank account or mobile banking number) only to process the refund securely.

Data Protection

We take reasonable steps to keep your personal information secure. Access to your information is limited to authorized staff only. However, please note that no online transfer of information is 100% secure.

Cookies & Tracking

Our website may use cookies to improve your browsing experience, such as remembering your cart or preferences. You can disable cookies in your browser settings if you prefer.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction if any of your information is inaccurate
Request deletion of your data, unless we are required by law to keep it

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: ezvella@hotmail.com
Phone: +88 01690-118994
Address:
Ecco Bangladesh (Our sister brand)
AFMI Plaza, 1/A Bayazid Bostami Road
Chittagong, Bangladesh